Refund policy

Thank you for shopping at Lyrior (operated by AxiomRidge Global, LLC). We take immense pride in the premium quality and curation of our products.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our comprehensive Return and Refund Policy below. This policy applies to all purchases made on our online store, lyrior.com.

1. The 30-Day Return Window

You have 30 calendar days from the date your package was delivered to request a return and refund. Any return request made after this 30-day window has expired will, unfortunately, not be eligible for a refund or store credit.

2. Return Eligibility Criteria

To ensure your return is successfully processed and approved, your item(s) must meet the following conditions:

  • The item must be in its original, unused, unwashed, and unaltered condition.

  • The item must be free from any signs of wear, usage, cosmetic damage, pet hair, or scents.

  • The item must be in its original manufacturer packaging, including all protective foam, boxes, tags, manual guides, and accessories that were included in the shipment.

3. Damaged, Defective, or Incorrect Items (Our Guarantee)

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you received the incorrect product, we will issue a free replacement or a full refund at absolutely zero cost to you.

To report a damaged or defective item:

  1. Contact us within 48 hours of delivery at support@lyrior.com.

  2. Include your Order Number (e.g., #1001).

  3. Attach clear, high-resolution photos and/or a brief video showing the defect, damage, or incorrect product received.

  4. Once verified, we will arrange for a replacement to be shipped out immediately, or process a full refund to your original payment method.

Please do not discard the damaged item or its packaging until our customer care team has resolved your claim.

4. The Return Process: Step-by-Step

If you meet the eligibility criteria in Section 2 and wish to return an item, we make the process as smooth and stress-free as possible.

Step 1: Request Return Authorization

Email our customer support desk at support@lyrior.com with your order number, the name of the item(s) you wish to return, and the reason for the return.

Step 2: Receive Your Instructions & Pre-Paid Label

Our team will review your request within 24–48 hours. Upon approval, we will issue a Return Merchandise Authorization (RMA) number and email you a convenient pre-paid shipping label addressed directly to our Delaware, USA return center.

Step 3: Package, Label, and Ship (No Out-of-Pocket Cost!)

Simply pack the item securely in its original packaging, write your RMA number on the box, attach the pre-paid shipping label we emailed you, and drop it off at your local post office. 

5. Exchanges

The fastest way to ensure you get the exact style, color, or item you want is to return the item you have. Once your return is accepted and inspected by our warehouse, you can make a separate, new purchase for the replacement item on lyrior.com using your free store credit.

6. Processing Refunds

Once we receive your return at our Delaware warehouse, our fulfillment team will inspect the item(s) to ensure they meet the eligibility criteria. This process typically takes 2 to 3 business days.

  • Approval: If the return is approved, we will instantly authorize a refund to your original payment method.

  • Rejection: If the item is returned in an ineligible condition (damaged, used, or missing original packaging), the return will be rejected, and we will contact you to arrange return shipping back to you at your expense.

📞 Contact Us

For any questions regarding our Refund and Return Policy, please do not hesitate to reach out to our dedicated support team:

  • Legal Business Entity: AxiomRidge Global, LLC

  • Store Brand: Lyrior

  • Customer Support Email: support@lyrior.com

  • Official US Phone Number: +1 (302) 694-2161

  • Delaware Mailing Address: 131 Continental Dr, Suite 305, Newark, DE 19713