Shipping policy

Thank you for choosing Lyrior! We are dedicated to delivering our premium, curated products directly to your doorstep with maximum care.

Below you will find the complete details of our shipping timelines, rates, and policies.

1. Order Processing & Fulfillment Times

  • Processing Time: All orders are processed, quality-checked, and safely packaged within 1–2 business days of order placement.

  • Tracking Confirmation: The moment your package is handed over to the shipping carrier, you will receive an automated email notification containing your tracking number and a secure link to follow your delivery live.

2. Shipping Destinations, Rates & Estimated Delivery Times

We are proud to offer Free Tracked & Insured Shipping to our primary destination countries. There are no hidden fees at checkout.

Destination Country

Shipping Cost

Estimated Delivery Time

United States

FREE

3–5 Business Days

United Kingdom

FREE

3–5 Business Days

Canada

FREE

3–5 Business Days

Australia

FREE

3–5 Business Days

Please note: These delivery times are estimates. While the vast majority of our packages arrive on the earlier side of these windows, factors such as customs clearance, flight transit delays, or local holiday carrier congestion may occasionally extend transit times slightly.

3. Tracking Your Order

Every shipment is fully tracked and insured. Once you receive your tracking number via email, you can track your package directly on our website.

If your tracking number does not show updates immediately, do not worry! It can take 24–48 hours for the shipping carrier to scan your package into their sorting facility and update their online tracking dashboard.

4. Customs, Duties, and Taxes

To ensure a smooth, worry-free delivery experience for our international customers:

  • For the United States, United Kingdom, Canada, and Australia: We utilize specialized shipping lines where import customs duties are pre-paid. Customers will not be responsible for paying additional customs or import fees upon the arrival of their package.

  • Other International Destinations: If you are shipping outside our main target countries, import duties, taxes, and custom fees may be levied once the package reaches your destination country and are the responsibility of the recipient.

5. Lost, Stolen, or Damaged Packages

Your peace of mind is our absolute priority. All Lyrior shipments are 100% insured.

  • Damaged in Transit: If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos/videos, and we will dispatch a brand-new replacement immediately at zero cost.

  • Lost Shipments: If your tracking history has not updated for more than 15 consecutive business days, or if it has exceeded our maximum shipping window without delivery, please reach out to us. We will initiate a carrier investigation and either reship your item or issue a full refund.

📞 Questions and Support

If you have any questions about your shipment, or if you have not received your tracking details within 4 business days, please contact our support team. We are always here to help!

  • Store Brand: Lyrior

  • Legal Entity: AxiomRidge Global, LLC

  • Customer Support Email: support@lyrior.com

  • Official US Phone Number: +1 (302) 694-2161 (Our Tello Support Line)

  • Delaware Mailing Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States